Vertec SWS Returns and Refund Policy

At Vertec SWS, we strive to provide you with the best products and shopping experience. We understand that sometimes you may change your mind about a purchase. To ensure you shop with confidence, we offer a straightforward returns and refund policy.

Returns and Refund Process

• Eligibility for Returns: If you wish to return an item, you have 14 days from the date of receipt to initiate a return for a refund of the full price of the goods, excluding postage and packing costs.

• How to Initiate a Return: Please contact us at support@vertecsws.com, quoting your order number if possible or your delivery postcode. This will help us process your return swiftly.

• Return Shipping: Once you notify us of your intention to return, please send the product back to us within 14 days. The cost of return shipping will be your responsibility.

• Condition for Returns: Returned products must be in their original packaging and in an unused, resalable, and undamaged condition.

• Packaging Requirements: Ensure that items are packaged securely in a box, bag, or carton that protects the item during transit.

Refund Details

• Processing Time: Once we receive and inspect the returned item, we will process your refund. Please allow a few business days for the refund to reflect in your account, depending on your bank.

• Refund Scope: The refund will cover the full price of the goods returned, less any postage and packing fees.

We appreciate your trust in Vertec SWS and aim to make your shopping experience as smooth and satisfying as possible. If you have any questions or need further assistance, please don't hesitate to reach out to us at info@vertec-sws.co.uk.

Thank you for choosing Vertec SWS!